Ogunquit Playhouse

Building upon a legacy of leadership in American theatre, Ogunquit Playhouse produces world-class theatrical performances, educates people of all ages, cultivates new works for the stage, and preserves an iconic and historic playhouse for future generations.

Produce Broadway-class theatrical production and youth education programs.

Volunteers are the opening act and set the tone for the theatre experience for every patron. Showtime really begins when our guests arrive at our driveway. The condition of the building and grounds, as well as the helpfulness, demeanor and dress of the volunteers and staff, are important first impressions.

The Front of House staff is the first “cast of characters” that the audience meets. The term “Front of House” defines all operations starting at the front of the stage, up the aisles, and into the parking lots. It encompasses the Concession Stand, the Gazebo, the Lobby and Patio Bars, the Gift Shop, the Assisted Hearing Devices, the Box Office Window, the Ushers, the Greeters, the Parking Lot Staff, and the House Managers.
Volunteers are expected to be courteous and helpful in order to ensure our guests have the most positive experience possible. Fostering a professional yet relaxed and stress-free experience is the top priority of our volunteers.

PARKING TEAM
Volunteers who assist in this area must possess outstanding customer service skills and the ability to interact with all types of personalities. This volunteer must be comfortable interacting with the public. Working directly with the Parking Captains, volunteers will greet guests as they arrive at the Playhouse and clearly direct them to the proper parking locations (Northbound, Southbound, VIP, or Handicap areas). Traffic must be kept moving in a consistent manner using good judgement. Volunteers may not create their own rules or guidelines for parking.

USHERS 
Ushers assist the House Manager in preparing the theatre for the performance. This may include carrying, stuffing and distributing programs, and escorting guests to their seats. Some volunteers may be asked to assist with scanning guests tickets. If there is a seating issue, please seek the support of the House Manager or Box Office Supervisor on duty. Do not try to resolve the issue on your own. Never assume that empty seats are available; available seats will be verified by the Box Office staff.
At the end of each performance, ushers inspect the seating area for lost items and playbills that can be recycled. Ushers should also remove candy wrappers or any other debris left behind. 

TICKET SCANNERS 
Ticket Scanners are responsible for guests’ tickets being captured using electronic scanning devices. This gives the theater an accurate count of how many people attended and tracks tickets that have been utilized.
This person also acts as a greeter and problem solver for guests as they enter the theater and will assist in directing them to their seating area.

SPECIAL EVENTS
Volunteers can assist with special events including fundraisers and membership events held at the Playhouse.
Volunteer jobs include, but are not limited to: welcoming guests, serving food and drink, and assisting with event set up and break down. Additional opportunities include serving on the poster team, performing administrative and production duties, planting or watering flowers, sweet treat troop, and helping at cast and crew barbeques.

HEARING AND ACCESS
The Assisted Hearing volunteer is responsible for distributing the assisted hearing devices located in the lobby. This volunteer will be trained by the House Manager and should become familiar with the controls of the units and be able to explain to guests how to use the device. This position is responsible for checking the functioning of the devices and their batteries prior to each show. The volunteer will record the name and cell number in exchange for the device. Credit cards, debit cards or cash shall not be used for this purpose. Assisted Hearing volunteers must be available during intermission and at the end of the show to receive the returned hearing devices and return the identification material to the patrons. Volunteers must make sure that all units are turned off before storing.

PLAYHOUSE YOUTH THEATRE EVENTS
There will be a series of Youth Theatre shows this season, featuring the amazing talent of our young actors from the Playhouse’s Youth Theatre Camps. Our Youth Theatre camps and main stage performances return this season, featuring the talent of Playhouse Arts Academy students. These commitments are short and the rewards significant, as you support the work of these amazing young actors! Volunteer hours count toward volunteer ticket vouchers. Needed are Parking, Ticket Scanners and Ushers.