Volunteer Ombudsman Representatives are advocates who provide a voice for the concerns of long-term care residents who are living in a nursing home, residential care or assisted living.
Some volunteer activities include:
- Visit residents in long-term care settings (nursing home, residential care, assisted living).
- Educate residents and staff about resident rights.
- Engage in conversation with residents to learn about problems or concerns.
- Seek resident permission to address problems or concerns regarding quality of life.
- Additional opportunity to become an in-service trainer to provide education on resident rights and mandatory reporting to staff in nursing homes, residential care and assisted living.
Advocacy Mission of the Volunteer Ombudsman Representative
Volunteer Ombudsman Representatives ensure that:
- All long-term care residents have the highest quality of life.
- Each resident is able to fully exercise his or her rights as a resident of a long-term care home.
- Staff fully respects the choices, values and dignity of each individual.
Steps to becoming a Volunteer Ombudsman Representatives
- Complete application
- Submission of conflict of interest form and proof of vehicle insurance
- In-person interview with Volunteer Program Manager
- Background check
- Shadow visit with long standing volunteer
- Two day training session with Volunteer Program Manager
- One year commitment to the program
Learn more about becoming a Volunteer Ombudsman Representative in your local area by contacting Volunteer Program Manager, Nicole Marchesi at (800) 499-0229 or (207) 621-1079.
